Key Takeaways from My First Customer Engagement Event: PACE 2013

01 Apr 2013

Interior Concepts exhibited at the PACE National Convention March 10th-13th.  For those of you not familiar with PACE, PACE is the Professional Association for Customer Engagement. You can visit their website and learn more about them HERE. The national convention was a great show full of learning and networking. Keep reading for my key takeaways from the event.

It was my first time at the PACE convention and I was left with wonderful memories and ideas for the future. Here is a quick video of the convention in Scottsdale, AZ. You can catch a quick shot of me at 19 seconds into the video

The Professional Association for Customer Engagement has been a great resource for our company to connect and stay up to date on industry trends and hot topics. Interior Concepts manufactures commercial office furniture in the United States built specifically for Contact Centers. If you’re in the customer engagement area, check out PACE – and if you’re moving or expanding give us a try.

My Key Takeaways from the 2013 PACE Customer Engagement event.

  • Amazing Networking. It was a great opportunity to meet many different people in this industry and learn about the projects they are working on.
  • Industry Education. The breakout sessions were full of learning experiences. Both keynote speeches helped me realize the value of customer engagement on a whole new level.
  • New Product Information. It was great to walk the exhibit hall and see the new advancements in technology (and furniture) being offered to the PACE members.

You can view several testimonials from PACE members that purchased our furniture services at NOVO 1 Contact Center and OLC Global.