Description
Contact centers play an integral role in the United States economy. As the demand for U.S. based customer support continues to grow companies will need to hire more customer service representatives and build customer support contact centers. This presentation will explore contact center facts and statistics including information about turnover and onboarding and how they relate to contact center design. After this course attendees will have a better understanding of contact centers in the U.S. and how to design environments to meet the unique demands of this type of office environment.
