Continuing Education Presentations

Call Center Cubicles

Contact Center Environments: Facts, Statistics, and Design Considerations

Description

Contact centers play an integral role in the United States economy. As the demand for U.S. based customer support continues to grow companies will need to hire more customer service representatives and build customer support contact centers. This presentation will explore contact center facts and statistics including information about turnover and onboarding and how they relate to contact center design. After this course attendees will have a better understanding of contact centers in the U.S. and how to design environments to meet the unique demands of this type of office environment.

STEM-Lab-Furniture-Interior-Concepts

Understanding and Designing STEAM and CTE Environments

Description

Educational environments are rapidly changing to meet the demands of new technology and curriculum with an increasing focus on STEAM and integrating learning with real world concepts. This presentation will explore STEAM and Career & Technical education and how they relate to design in educational facilities. After this course attendees will have a better understanding of STEAM and Career & Technical education and how to design educational environments to meet the demands of these learning spaces.