This article was originally published in Healthcare Call Center Times. You can subscribe to the publication HERE. The location of healthcare call centers in the early years of this profession were often not very advantageous. A hospital basement, an unused patient room, a small side room, all of these would house a series of desks… Read more »
When you walk through your call center, do you hear the happy buzz of agents having friendly conversations? Or is it more like a frantic roar? If it’s the latter, that doesn’t necessarily mean it’s time for staffing changes. If your customer service agents are frazzled, it may not be their fault. The truth is,… Read more »
Since its start in 1992, Interior Concepts has created a long line of loyal customers. Interior Concepts has the unique ability to build its furniture in one-inch increments. This helps their customers maximize space. They can also change standard designs easily based on customer requests. Companies and schools work with Interior Concepts to create engaging… Read more »
From cubicles to open layouts, rigidity to mobility, office designs have been completely turned upside down. And there’s good reason for such upheaval. Millennials are shaping the future of the office layout, and they’re providing a much-needed productivity boost along the way. Open floor plans replace segregating cubicles. Cafes replace rigid break rooms. Perimeter offices… Read more »
Not So Wireless Imagine you have 3% battery remaining on your smartphone and only one extra outlet on the other side of the room. It’s almost torture to listen to text messages or email alerts ring aloud as you sit comfortably perched upon the desk from a distance. To check or not to check, that… Read more »
For each call center, whether you are seating six or six hundred, there are many important factors to explore while considering different designs. This may seem overwhelming but with a little guidance from experts in the field, your experience should be smooth and well informed. Here at ICC we have the privilege to have Project… Read more »
there is an “i” in “office” Designing the workplace can be as exciting as it is daunting. Most business owners understand the importance of employees enjoying their physical work environment, since it helps boost productivity and overall morale. The typical employee does, after all, spend one-third of their day in the office. Already faced multiple… Read more »
Since the rise of the co-working environment, the challenge of generating the most productive space that blends privacy with a team environment has been a challenge. One solution is pod workstations. The office pod is a unique workstation designed for the optimization of work team environments. Co-working groups working in an office cluster can easily… Read more »
Your working environment is important for productivity, privacy and comfort. When deciding on the best office layout configuration for a work environment consider the type of work to be done, the size of your staff, and the space available. The key to planning any workspace is to create a balance between private and public spaces.
Any training environment has to be comfortable and have enough space for seating. The ideal training room should have projectors and all of the required equipment to work with visual aids. Additionally, the training room tables should have sufficient space for laptops and desktops if students will be utilizing these resources as a part of… Read more »
