This article was originally published in Healthcare Call Center Times. You can subscribe to the publication HERE. The location of healthcare call centers in the early years of this profession were often not very advantageous. A hospital basement, an unused patient room, a small side room, all of these would house a series of desks… Read more »
When you walk through your call center, do you hear the happy buzz of agents having friendly conversations? Or is it more like a frantic roar? If it’s the latter, that doesn’t necessarily mean it’s time for staffing changes. If your customer service agents are frazzled, it may not be their fault. The truth is,… Read more »
Not So Wireless Imagine you have 3% battery remaining on your smartphone and only one extra outlet on the other side of the room. It’s almost torture to listen to text messages or email alerts ring aloud as you sit comfortably perched upon the desk from a distance. To check or not to check, that… Read more »
For each call center, whether you are seating six or six hundred, there are many important factors to explore while considering different designs. This may seem overwhelming but with a little guidance from experts in the field, your experience should be smooth and well informed. Here at ICC we have the privilege to have Project… Read more »
A Hub is the Sum of Its Parts Many of us cringe when we hear the words “call” and “center” in the same sentence. The earliest example of a modern call center dates back the 1960s in the UK. The Birmingham Press and Mail was the first documented example of a Private Automated Business Exchange… Read more »
Purchasing call center furniture can be a challenging process, but it doesn’t have to be. Finding the right furniture design to accommodate business goals, like increasing communication and productivity, is doable when you work with a company that specializes in customer service focused spaces, like call centers and contact centers. Benefits of Workplace Furniture Purchasing… Read more »
“It’s a game of inches” is a quote that is used in many sports. If you have ever played sports like football, baseball, or golf, you know that inches can make the difference between success and failure. Peter Morris wrote a book that is called “The Game of Inches.” This book is quite large, spanning… Read more »
Any training environment has to be comfortable and have enough space for seating. The ideal training room should have projectors and all of the required equipment to work with visual aids. Additionally, the training room tables should have sufficient space for laptops and desktops if students will be utilizing these resources as a part of… Read more »
If you are looking to move or rent space for your call center, then you should know that the physical space you select can have a real impact on how well your business operates. The following categories are intended to provide you with a general outline of issues to be aware of as you plan your… Read more »
The design of an office can affect worker productivity and mood. This is especially true in a call center environment where the furniture design can layout can help to create a working environment conducive to the employer’s business goals. Designing furniture pieces and layout for the space plus around the needs of your business, you… Read more »
