Whether your call center team members are busy at work cold-calling prospects to lock in new business, or are answering customer support calls, they remain the main point of contact for your customers. These employees create the customer experience that your consumers will remember you for. If you don’t want your employees to sound boring and uninspired on the phone, then ensure their work environment is not boring and uninspired. An employee’s physical surroundings influence mood, productivity, and motivation. Call center furniture doesn’t have to follow traditional schematics. Cubicles don’t have to have tall panels. Tables don’t have to be rectangular. Get creative, and think about how you can make the best utilization of space without compromising functionality and aesthetics that will boost the spirits of your team.
Transforming the perception of call centers, starts with you. Transform your center’s physical work space to transform the morale of your agents. Watch your recharged agents transform the customer experience, so that the term “call center” becomes synonymous with helpfulness and pleasantness, rather than inconvenience and monotony.
When you choose Interior Concepts you will feel good about your furniture purchase because not only is our commercial office furniture made in the USA and MAS® Certified Green – it’s backed by a lifetime warranty so it will look like new for years.