Project Profile | NOVO 1 Contact Center, MI

NOVO 1 operates U.S.-based contact centers, providing inbound and outbound BPO services. NOVO 1 employs more than 1,700 people across the U.S. Due to growing demand, NOVO 1 began looking for a new contact center location and selected Holland, MI in 2010 because of the city’s available work force, low attrition, high education level, neutral accent, and a state incentive package. A site fitting NOVO 1’s needs was located on the city’s south side in a large industrial park, and NOVO 1 turned to Interior Concepts, because of their expertise in the call center market, to outfit the center with more than 300 agent stations, testing stations, break rooms, lounge areas, and administrative offices.

The floor plan provides an open and spacious feel and is designed to promote collaboration between team leaders and agents. Colors, lighting, and other features were selected to keep the space modern, fun, and light-filled — including a colorful 340-gallon saltwater aquarium and a gallery of large photographs of top-performing staff.Coordinating the furniture finishes with the colors and artwork, Interior Concepts was able to create an aesthetically enjoyable work environment.

Interior Concepts furnishes call centers throughout North America and other nearshore countries, and furnishing a site so close to our corporate headquarters was particularly exciting. Interior Concepts looks forward to working with NOVO 1 as they continue to grow.

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